Privacy Policy

Effective Date: 

Mar 1, 2022

Last Updated: 

June 1, 2026

1. Introduction

Monocorp Software ("Monocorp", "we", "our", or "us") respects your privacy and is committed to protecting the personal information that you share with us. This Privacy Policy describes how we collect, use, disclose, store, and protect personal information when you visit our website, contact us through our website or other communication channels, use our products and services, subscribe to newsletters or marketing communications, or use software applications published by Monocorp Software, including but not limited to Microsoft Dynamics 365 solutions, Power Platform applications, Azure-hosted services, and software distributed through Microsoft AppSource. By accessing our website or using our products or services, you acknowledge that you have read and understood this Privacy Policy.

2. Scope

This Privacy Policy applies to the Monocorp Software website (https://monocorpsoftware.com), software applications developed by Monocorp Software, customer portals, mobile applications, cloud-hosted services, Microsoft AppSource offerings, technical support services, and professional consulting services.This Privacy Policy does not apply to third-party websites or services that may be linked from our website.

3. Information We Collect

3.1 Information You Provide Directly

You may voluntarily provide personal information including your full name, business or personal email address, telephone number, company or organization name, job title, country or region, billing information, support requests, documents uploaded during consulting or support engagements, and messages submitted through our contact forms.

3.2 Information Collected Automatically

When you access our website or applications, we may automatically collect technical information such as your IP address, browser information, device identifiers, operating system, approximate geographic region, referring website, session information, access date and time, pages visited, clickstream information, diagnostic logs, and performance metrics.

3.3 Product Usage Information

When using our software solutions, we may collect information necessary for operating and supporting our services, including login timestamps, authentication events, user identifiers, audit logs, configuration settings, error reports, system diagnostics, feature usage statistics, and API activity logs.

3.4 Customer Business Data

Depending on the products and services used, customers may store business information such as customer records, property information, tenant information, owner information, financial records, contracts, lease agreements, uploaded attachments, and other business documents. Such information remains under the ownership and control of the customer.

4. Legal Basis for Processing

Where applicable, Monocorp Software processes personal information based on contractual necessity, legitimate business interests, legal obligations, user consent, and the need to protect against fraud, abuse, and security threats.

5. How We Use Information

We use collected information to deliver our products and services, authenticate users, process customer requests, respond to enquiries, provide technical support, improve software functionality, enhance security, detect fraud or misuse, monitor system performance, generate analytics, process transactions, comply with legal obligations, send important service notifications, and conduct product research and development. We do not sell personal information.

6. Marketing Communications

From time to time, we may send product announcements, service updates, security advisories, newsletters, event invitations, and promotional communications. Recipients may unsubscribe from marketing communications at any time by using the unsubscribe link included in our emails or by contacting us directly. Service-related communications necessary for the operation of our products may continue regardless of marketing preferences.

7. Cookies and Similar Technologies

Our website may use session cookies, persistent cookies, analytics cookies, functional cookies, and security cookies to remember user preferences, improve website functionality, analyze website traffic, maintain user sessions, and enhance security. Users may disable cookies through their browser settings; however, doing so may affect the functionality of certain features of our website.

8. Sharing of Information

Monocorp Software does not sell or rent personal information. We may share information with trusted service providers that assist with cloud hosting, email delivery, payment processing, customer support, analytics, and security monitoring. We may also share information with business partners when necessary to deliver jointly provided services. Information may also be disclosed to legal authorities when required by court order, government request, applicable law, or regulatory investigation. In the event of a merger, acquisition, sale of assets, or corporate restructuring, relevant information may be transferred as part of the business transaction.

9. Microsoft Services and Third-Party Platforms

Our products may integrate with Microsoft Azure, Microsoft Dynamics 365, Microsoft Power Platform, Microsoft Dataverse, Microsoft 365, Microsoft Entra ID, Microsoft Fabric, Azure OpenAI Services, and other approved third-party platforms. These services are governed by their own privacy policies, licensing terms, and contractual agreements.

10. Data Security

Monocorp Software maintains commercially reasonable administrative, technical, and organizational safeguards to protect information. These safeguards include HTTPS/TLS encryption, role-based access control, authentication mechanisms, password protection, multi-factor authentication where supported, audit logging, secure cloud infrastructure, regular software updates, security monitoring, and backup procedures. While we strive to maintain a secure environment, no method of electronic transmission or storage can guarantee absolute security.

11. International Data Transfers

Information may be processed in multiple jurisdictions depending on customer-selected hosting regions, Microsoft cloud infrastructure, service provider locations, and support operations. Customers remain responsible for selecting deployment regions that satisfy their own regulatory and compliance requirements.

12. Data Retention

We retain personal information only for as long as necessary to provide services, fulfill contractual obligations, meet legal requirements, resolve disputes, maintain security records, and enforce agreements. Retention periods may vary depending on applicable laws, contractual obligations, and operational requirements.

13. Customer Data Ownership

Customers retain ownership of all business data stored within Monocorp Software products. Monocorp Software acts solely as a technology provider and processes customer data only for the purpose of operating services, providing support, performing maintenance, resolving technical issues, and fulfilling contractual obligations.

14. Data Subject Rights

Subject to applicable law, individuals may have the right to access their personal information, correct inaccurate information, request deletion of personal information, restrict processing, object to processing, request data portability, withdraw consent, and lodge complaints with the appropriate supervisory authority. Requests regarding these rights may be submitted using the contact information provided below.

15. Children's Privacy

Our products and services are intended for business users and are not designed for children under the age of eighteen (18). We do not knowingly collect personal information from children. If we become aware that such information has been collected, reasonable steps will be taken to delete it promptly.

16. Third-Party Websites

Our website may contain links to third-party websites for your convenience. Monocorp Software is not responsible for the privacy practices, security measures, or content of external websites. Users are encouraged to review the privacy policies of those websites before providing any personal information.

17. Security Incident Response

In the event of a security incident affecting personal information, Monocorp Software will take commercially reasonable measures to investigate the incident, mitigate potential risks, restore service availability where appropriate, and notify affected parties when required by applicable laws or contractual obligations.

18. Compliance

Our privacy practices are designed to support compliance with applicable privacy and data protection regulations, including the General Data Protection Regulation (GDPR), the UAE Personal Data Protection Law (PDPL), the California Consumer Privacy Act (CCPA), where applicable, and other regional privacy laws relevant to our customers. Customers remain responsible for ensuring that their own collection and processing of data complies with applicable legal and regulatory requirements.

19. Changes to This Privacy Policy

Monocorp Software reserves the right to modify this Privacy Policy at any time. Any updates will be published on this page together with a revised "Last Updated" date. Continued use of our website or services after such changes become effective constitutes acceptance of the revised Privacy Policy.

20. Contact Information

If you have any questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact:

  Monocorp Software

    Email: support@monocorpsoftware.com

    Website: https://monocorpsoftware.com